Sash UK accredited installer Gordon Euman Double Glazing & Joinery has been awarded a customer satisfaction award at Network Veka’s , now Independents Network, national award ceremony, which took place in May. Darren Woolf, Sash UK Trade Sales Director, collected the award on behalf of Gordon Euman.
The industry-leading installer support organisation, in its 21st year, held its awards ceremony and members’ weekend this year at Chesford Grange Hotel in Warwick, which attracted more than 240 guests.
The newly introduced national category for customer satisfaction meant entrants who had previously been judged at a regional level were able to scoop the national prize. This is the first national award for Gordon Euman, but the fifth consecutive year the Kelso-based company has been awarded a customer service accolade by Network Veka.
Owner Gordon Euman said: “We have had 100% customer satisfaction ratings for every Veka job we have completed in the last four years and to be recognised for this achievement is wonderful.
“It’s a lot of hard work. In this day and age, people are great at complaining, but I contact customers every day. It’s not a salesman that comes to see them – it’s me. That is what people want and that’s how we get such good comments.”
A family business, Gordon established the company in 1995 and both wife Anne and daughter Julie have roles with the business. Based in the Scottish Borders, Gordon has more than 40 years’ experience in construction and project manages each and every job himself.
Gordon Euman Double Glazing & Joinery has been an approved Sash UK installer for 12 years installing windows, conservatories and doors.